TurnSmart runs the day at BookSmart Properties: turnovers scheduled from live reservations, a phone app for the field team, AI that drafts guest replies and answers questions about any house, and the books to go with it.
Built around the reservation, because that's what the work hangs on. Every check-out sets off the clean, the linens, the inspection and whatever else the house needs.
Each reservation shows where it stands: linens, clean, inspection, golf cart, pool and tasks, in the order they happen. Green is done, amber needs someone to look now, and each step opens where that work lives.
Say it in the chat your team already works in and it becomes a task with the property, the assignee and the due date already filled in. Inspections and guest complaints do the same.
Every house belongs to a service area, so tasks go to the people who cover it, and inspection and linen routes come out stop by stop.
Send the job to the house's preferred vendor or any outside one, track it, and record who pays, with invoices kept on the work order.
When a repair needs the owner's sign-off, they approve or decline it from a link, and the answer is recorded on the work order before anyone is dispatched.
Golf carts, pool heat, hot pools and resort community access, booked against the stay, with pool and hot tub maintenance scheduled with the vendor around the turns.
Claims are opened the moment damage is found and timed to each channel's deadline. Reimbursement claims against you surface in time to dispute them before the platform pays out.
Inspectors, linen drivers and housekeepers work from their phones. They see today's houses, what to look out for, and the door code, and what they do on the phone shows up in the office straight away.
Ask goes through everything TurnSmart knows about a property: guest messages, tasks, notes, reviews, maintenance and stays. It answers in plain English with dates, and every claim is cited, so one click shows the message or task it came from.
Every AI step in TurnSmart either drafts something a person approves or reads something a person would otherwise have to read.
Guest messages from every channel, owner email and reviews come into one place, next to the stay, the house and the work they're about.
Each conversation sits next to its reservation, any work order booked during the stay, and the guest's mood. A reply is already drafted when someone opens it. Unclear cases go to a stronger model, or are flagged for a person.
The sentiment tracker reads every guest conversation and records the mood, and each complaint by type, against the house and the stay. A lukewarm hot tub in June and another in August show up as a pattern, not two forgotten messages.
Owner email lands sorted by topic, with its sentiment and the property it's about. Each thread has someone assigned to it, so nothing waits days without a reply, and the Insights page shows how the team is doing on response times.
Every new house goes through the same steps, so nothing depends on someone remembering. And everything recorded on the walkthrough ends up in the fact sheet.
New owners tracked on a leads board from the first conversation to the signature.
The house moves to the onboarding board with its checklist already started.
Someone walks the house with a phone: codes, rooms, appliances and everything in it.
The fact sheet is filled in, so the team and the guest messaging both start from the same answers.
Take a photo of the model sticker and the brand, model and serial number are read for you, then checked by a person. Rooms are laid out floor by floor, lock codes go on each lock, and every appliance gets a photo card, ready for the next repair call.
The numbers come from the same messages, cleanings and stays the team already works from, so nobody has to put a report together by hand at the end of the month.
Bank and booking-platform exports are matched to each property, building a ledger per owner and a monthly reconciliation report for the NC Real Estate Commission, exportable in the format you need.
Preview the property's numbers in an instant, then generate the written summary for the office to edit, and export it in the format you need.
Every cleaning complaint linked to the clean and the cleaner, with complaint rates per turnover and categories you set yourself, exportable in the format you need.
Each month's owner and owner-guest stays, in a report that updates itself every Thursday and is emailed to the people who need it.
TurnSmart is built and used every day by the team at BookSmart Properties.